Policies

PRIVACY POLICY

ORDERING
Online orders must be placed 24 hours in advance. Catering planners are available to take your order Monday  through Friday, from 7:00am until 6:00pm, weekends from 9:00am until 3:00pm. While we make every effort to accommodate last minute orders, they will be subject to availability.

DELIVERY
Delivery charge is based on distance from our catering headquarters. Additional delivery charges are applied to holiday orders, as well as weekday orders delivered between 4:00 – 6:00 pm.

PRESENTATION
All orders are attractively presented on fine disposable platters. Complimentary plates, napkins, serving and eating utensils, cups, and ice are provided with each catering order. Please speak with our design group about premium party-ware upgrades as well as upscale disposable china and other available event rentals.

WARM MENU ITEMS
Hot selections require heating. Disposable chafing dishes are available for a charge of $8 to $12, depending on size. Stainless steel chafing dishes are also available for an additional charge. Rental charges also apply to coffee/hot tea service.

EQUIPMENT RENTALS
Fine china, stemware and flatware, linens, floral,and staff are also available for an additional charge. A standard gratuity charge of 18% will be applied to all full-service catering events.

CANCELLATION NOTICE
Orders must be cancelled 24 hours prior to the scheduled delivery time, including cancellation due to inclement weather. Orders  cancelled within 24 hours will be subject to a 50% charge. Special event catering requires a 5 business day cancellation notice; events cancelled after this time will result in a 50% charge. Please call us to cancel any orders placed online.

PAYMENT
Cash, checks, VISA, Mastercard, and American Express credit cards are accepted. Corporate accounts are welcome and are subject to approval upon completion of a credit application. Credit accounts are billed net 10 business days. Special events require a 50% deposit.

SPECIAL EVENTS
Our design team includes a culinary creative director, menu planner, executive chef, line and pantry staff, wait staff, bartenders, and event design planners. Our team offers personalized planning for any event, including business lunches, board meetings, corporate events and receptions, intimate dinners, weddings, bridal and baby showers, retreats, and even outdoor picnics and BBQs.

DISCLOSURES

Atrium Catering & Design reserves the right to change menu pricing and/ or menu items without notice.  Some dishes contain raw or undercooked ingredients. Consuming raw or undercooked meats, poultry, seafood, shellfish or eggs may increase your risk of foodborne illness.